What is WHM?

cPanel manages one hosting account: files, email, databases, one-click installs. It is what you hand to a customer.

WHM manages the accounts themselves. It is one level up, and it is yours. A reseller gets WHM with the powers a reseller needs; a server owner gets WHM with root behind it.

• Create packages — the templates that define disk, bandwidth, mailboxes and databases
• Create accounts against a package, in about twenty seconds each
• Suspend and unsuspend, which is how you handle an unpaid invoice
• Brand the panel with your logo and your support links
• Set nameservers, so customers point at your name rather than ours
• Transfer accounts in from another host, which is most of a migration
• Watch usage, so you see a customer outgrowing their package before they complain

Packages before accounts

Define two or three packages and sell those. Creating every account by hand with custom limits is how resellers end up unable to remember what anyone is paying for.

The account transfer tool

WHM can pull an account straight off another cPanel server. It is the difference between a migration taking ten minutes and taking an afternoon.

Suspension, not deletion

Suspend an unpaid account. Deleting it loses the data and the customer, usually in that order.

WHM creates accounts; it does not take payments. Once you pass about ten customers, pair it with WHMCS, which takes the order, raises the invoice, creates the cPanel account through WHM and suspends it if the invoice goes unpaid.

We sell the WHMCS licence from Ksh 980 a month, which is a fraction of buying it direct.