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Straight answers to the questions people actually ask us about hosting, domains, email and servers — the ones that come up often enough in support tickets to be worth writing down properly.

If what you are looking for is not here, our team answers questions by ticket and live chat around the clock — including the ones that are really about whether you need to buy anything at all. We would rather tell you a cheaper plan covers it than sell you something you will cancel in a month.

Everything we publish is written by the people who administer the servers, so it reflects what we actually do rather than what reads well. Where something depends on your setup, we say so instead of giving an answer that only holds in one case.

Services this covers

• Web hosting — Where most websites should start.
• Domain registration — The address people type to reach you.
• Professional email — Unlimited mailboxes on your own domain.
• Web design — We build the site for you, hosting included.